
Frequently Asked Questions
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A wedding coordinator typically steps in during the final months leading up to your big day, expertly pulling everything together. They manage behind-the-scenes logistics, ensure smooth communication with your venue and suppliers, and handle any last-minute surprises—so you can focus on what matters most: celebrating and enjoying every moment.
What does a Wedding Coordinator do?
Some of their key responsibilities include (but aren’t limited to):
Assisting with finalising plans a few months before the wedding
Guiding you through all the unexpected questions and details you may not even realise you need to consider
Making sure guest lists, VIP requirements, dietary needs, and floorplans flow together seamlessly
Liaising with your venue to ensure clear and consistent communication
Overseeing setup and styling on the day
Coordinating your wedding timeline from start to finish
Managing suppliers and deliveries
Troubleshooting and resolving last-minute issues without involving you
If you want to truly be present on your wedding day—without stress, distractions, or endless questions—a wedding coordinator is not just helpful, it’s a total game-changer.
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It’s a great question—and the answer depends on the kind of support you want throughout your planning journey.
When you book your venue, you typically get a coordinator who steps in 4–6 weeks before the wedding to manage things on the venue’s side. They’re fantastic for handling venue logistics, but their role usually doesn’t extend to helping with your overall vision, personal questions, or those personal touches that make your day yours.
That’s where our Wedding Bestie Service comes in.
We start supporting you 6–8 months out—long before most venue coordinators get involved. We help you stay organised with a clear vision of what to do next, help you to make confident decisions, and create a day that truly reflects your love story. When your wedding day arrives, you’ll have the venue coordinator handling the logistics of the space, and your Wedding Bestie (us) ensuring everything else feels seamless and deeply personal.
Because planning your wedding should feel joyful—not overwhelming. And you deserve a team that’s all in, for you.
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Planning a wedding involves many moving parts, and different professionals can support you in different ways. Here’s how each role contributes:
Wedding Planner:
Your go-to from start to finish. A traditional wedding planner helps with budgeting, vendor selection, timelines, logistics, and overall planning. They guide you through every decision to make the entire process smooth and stress-free.Wedding Coordinator:
Typically steps in closer to the big day. A coordinator focuses on final details and day-of execution—making sure everything runs according to plan, managing vendors, troubleshooting, and keeping your timeline on track.Wedding Stylist:
The creative eye behind your wedding’s look and feel. A stylist curates your decor, colour palette, theme, and overall aesthetic, ensuring your day looks cohesive, beautiful, and totally “you.”
Each role brings something unique to your wedding dream team—and together, they help turn your vision into an unforgettable reality.
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Planning a wedding can take 200–300 hours—that’s nearly two months of full-time work! While it’s possible to do it all yourself, having a planner or coordinator can truly be a game-changer.
A wedding planner helps bring your vision to life with expert guidance, organisation, and stress-saving support from the very beginning.
An on-the-day coordinator steps later in the planning process to manage the final details and keep everything running smoothly — so you can focus on enjoying every moment.Even if your venue is known for perfection, having someone dedicated solely to your day ensures no detail is missed. Their expertise helps avoid last-minute surprises, solves issues before you even notice them, and makes sure everything unfolds just the way you imagined.
It’s not just a luxury—it’s peace of mind. And on your wedding day, that’s priceless.
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If you’ve chosen your venue and your wedding day is just a few months away, but you’re feeling overwhelmed about piecing everything together, our Wedding Bestie service is here to help you navigate the logistics! We offer expert guidance to streamline your planning process, providing invaluable support during those crucial months leading up to your big day.
You can opt for your venue’s team to execute the day—ideal for venues with an existing event coordinator— or invite your Wedding Bestie to be there for that extra reassurance. Whether you want to minimise stress or enhance your peace of mind, we’re dedicated to making sure every detail is perfect. We can’t wait to be part of your wedding journey!
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We’ve created a simple, step-by-step process to help you feel supported, organised, and calm as you plan your big day. Here’s what it looks like:
1.Initial Consultation
We start with a free 30-minute online chat to get to know you, your vision, and how we can best support your wedding journey.
2. Contract & Initial Deposit
Once you’re ready to move forward, you’ll have 7 days to sign your contract and pay your non-refundable initial deposit. As soon as that’s done, we officially begin the planning adventure together!3. Planning – Part One & Second Deposit
You’ll get access to our exclusive planning tools to help you get a head start on organising the important details at your own pace.
Your second non-refundable deposit is due 3 months before your wedding (or before you unlock Part Two of your custom wedding diary—whichever comes first).4. Planning – Part Two & Third Deposit
Next, we’ll schedule a “date night” style planning session where we’ll pull everything together, from logistics to your final ideas.
Your third non-refundable deposit is due 4 weeks before we deliver your detailed Wedding Event Order.5. Final Balance
Any remaining balance is due 3 weeks before your wedding day. After this, it's all about fine-tuning and enjoying the ride.6. Final Touches & Relaxation
We’ll compile everything into a clear, easy-to-follow wedding blueprint, and we’ll keep checking in to make sure you feel supported right through to the big day.💡Note: Timelines may shift slightly depending on your venue’s requirements—flexibility is built into the process to suit your needs.
Let’s make your dream wedding happen, one step at a time!
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We’re based between Melbourne and South-East Queensland, but we’re happy to travel anywhere across Australia (and even select international destinations) to help make your wedding day as perfect as possible.
Wedding Bestie Only (Virtual Planning Support via Online Face-to-Face Meetings)
Planning a wedding should fit into your life—not the other way around! Our Wedding Bestie service is all virtual, meaning we can connect through face-to-face video calls. With evening and weekend availability, we make it easy to plan at your own pace from the comfort of your home—convenient, personalised, and stress-free.
While all meetings are virtual, we do try to visit nearby venues when possible to get a feel for your space and bring extra magic to the planning process.
Wedding Bestie + Luxury Wedding Coordination (Virtual + In-Person Support)
For couples who want a mix of virtual planning and in-person coordination, this is for you! We combine online support with a limited number of face-to-face meetings at your chosen venue to ensure everything is executed perfectly.
Please note: for interstate or international weddings, in-person meetings might be limited, but we’ll always make sure to keep everything running smoothly through our virtual sessions.
No matter where your wedding takes place, we’re here to help make your dream day come true—every step of the way!
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We’ve kept our rates competitive because we’ve tailored our services based on your feedback. By truly listening to couples like you, we discovered that many couples are confident in managing your own styling, budget, and supplier choices — but just need expert support to pull it all together and stay on track.
That’s exactly where we come in. By focusing on the areas where you need us most, we offer a high-end experience without the cost of unnecessary extras.
You get the support, guidance, and peace of mind—without overpaying. It’s your vision, elevated… affordably. Let’s bring your perfect day to life, together.
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We know that weather can be unpredictable, but try to stay positive! Many people believe that rain on your wedding day is actually good luck. Plus, overcast skies often create the perfect lighting for beautiful photos, giving you a unique, unexpected advantage.
To ensure everything goes smoothly, it’s a great idea to have a wet weather backup plan in place with your venue. While weather discussions typically happen on the day, it’s a good idea to check with your suppliers in advance, as some may need a little extra notice.
A quick note:
All items provided by Behind the Day Event Group need to be protected from bad or wet weather to keep them in top condition. We want to make sure everything stays looking perfect for your big day, so we’ll work with you to make sure everything runs as smoothly as possible—rain or shine! -
We completely understand that things can happen, and general wear and tear is normal—so you won’t be held responsible for that. However, if any of our items are lost, stolen, damaged, or require specialised cleaning or replacement due to accidents or mishandling, we’ll need to assess each case individually.
In these situations, you’ll be responsible for covering any costs associated with repairs, replacements, or cleaning of the items provided by Behind the Day Event Group.
To help ensure everything stays in great condition, please store all items in a safe, secure location when not in use. We also ask that you avoid leaving them outside overnight or in poor or wet weather, as this can damage the quality of the items.
By following these simple guidelines, you’ll help keep our items in top shape and ensure your event is a total success. Thank you for your cooperation!
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We know how special and unique your wedding is, and that's why our signature wedding range is designed with you in mind. Our limited stock and sizes are intentional, allowing us to create a truly personalised gift that reflects your love story. Each box is crafted just for you, ensuring it’s one-of-a-kind and tailored to your exact wishes. Because of this, we keep our inventory limited, ensuring that every couple receives something as unique as their big day.
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We totally understand that life can throw curveballs, and sometimes things need to change. If you need to reschedule your wedding, please let us know via email. This helps us manage everything smoothly and make sure we're on the same page with your new wedding date.
We're here to support you during this time and will do everything we can to make the transition easy, while still delivering the same quality service you expect.
If you need to cancel your wedding, please send us a formal cancellation notice via email so we can process it properly.
Please note:
Payments made upon cancellation request are non-refundable. These payments cover things like reserving your date, planning, styling, and the time and expertise our team has already dedicated to your wedding.
If you choose to book with us again in the future, a new booking will be required at the current rates.
We want to be transparent and fair, and this policy helps us maintain our business while continuing to offer the best service possible. Thanks for your understanding.
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Certainly! You can find testimonials from our satisfied couples at the bottom of our home page. Simply click here to see what they have to say about their experiences with us.
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